Tech Support

• FLEX SETUP

  Are you looking for FLEX installation setup? Here you can find the link to download: FLEX SOFTWARE is supported on WIN 10 system and later versions of the Windows OS.Popular

• LIST OF CLONABLE MODULES THROUGH FLEX

  Do you need to know if you can CLONE an ECU/TCU using Flex? You can find this list at following link: LEGEND: 1 to 1: Cloning can be done by writing the full backup (or the single memories) from the original ECU to the REPLACEMENT one. No Clone: A cloning solution is not currently available for this ECU type. Not tested: Cloning is not a tested solution in this case. The user can try to wFew readers

• FLEX MINIMUM SYSTEM REQUIREMENTS

  FLEX SOFTWARE MINIMUM SYSTEM REQUIREMENTS: OS: Windows10 x64-bit or above. CPU: Quad core 2.5 Ghz processor (Ex. Intel Core i5 10th Gen. or above) RAM: 8GB HD: 3GB (SSD recommended) USB: 3.0 or aboveFew readers

Sales

• How can I get the Datalogger?

  The Datalogger is a SW that is included free of charge with the subscription of a FULL SW package in the Master or Slave version according to the customer’s configuration. Otherwise, it can be purchased in the same manner of any other SW from our e-commerce https://magicmotorsport.shop/en/shop/software-and-activations.html?cat=3711 or our chat, ticket or email channels.Few readers

• How can I change ownership of my Flex?

  For the change of ownership of a tool, it is necessary to pay a fee of 150€ ( https://magicmotorsport.shop/en/user-account-data-modification-fee.html) to have the tools registered in a new account. The tool will maintain its original date of expiration and SW configuration. The first step requires the current owner to contact us to confirm the sale at sales@magicmotorsport.com. Then the new owner needs to create a new Helpdesk account and open a Sales Dept ticket, state his billing details and pFew readers

• How can I upgrade to Master?

  All you need to do is have your current Master give permission to release you by contacting us via email at sales@magicmotorsport.com or Helpdesk ticket. Once you are released, you can upgrade to Master by paying the price difference between the Slave package you own now and the Master one of your choice.Few readers

• How can I release my Slave?

  The release of a Slave user is simple. The Master must contact us either through a Helpdesk ticket from the Master account the Slave must be released from or via email with the email from his Master account and explicitly state the Slave user’s S/N or email can be released. There is no fee involved in a Master change for a Slave tool but the account must have an active subscription.Few readers

• How can I buy Red coins?

  For an immediate solution, you can purchase the amount of Red coins you require directly through StageX: https://stagex.ai/ or our Helpdesk: https://mms.magicmotorsport.com/signin Alternatively, you can purchase red coins from our e-commerce - https://magicmotorsport.shop/en/red-coins-helpdesk.htmlFew readers

• How can I upgrade to full Master or full Slave?

  The upgrade does not require a HW upgrade as Flex is the same for both Master and Slave versions. To upgrade, you simply need to pay the price difference between the current package you own and the new package you want to purchase. You can refer to our ecommerce for pricing of these SW packages: https://magicmotorsport.shop/en/shop/software-and-activations.html?cat=3711 If you want to upgrade from a Slave tool to a Master we require your current Master to send permission to sales@magicmotorspFew readers

• What will change if I upgrade to full Master?

  First of all, you will be able to work independently with your device. Plus, you'll have 300 green coins per month to spend in our available Services for as long as you maintain an active subscription.  You can create a Slave network and expand your business by adding the file decrypting module at 400€ - https://magicmotorsport.shop/en/slave-file-decrypting-module-for-a-master-account.html . Naturally this upgrade will influence your subscription fee so you may wish to renew your subscription beFew readers

• What is the difference between Red and Green cons?

  The Helpdesk payment system for Services is managed through a system of green and red virtual coins: A coin exchange value is 1:1 so the conversion is 1 coin equals 1€. All MASTER users receive 300 free coins per month included in their Helpdesk subscription but these coins are not cumulative, so if you don't use them the next month they'll reset to 300 (not 600). GREEN coins allow you to access services like IMMO OFF, CLONE MEDC17 VAG ECUs and some of the most common DPF-EGR services. TheseFew readers

• How can I pay my subscription?

  In a pinch, you can immediately regain access to your account by renewing your account via Helpdesk (https://mms.magicmotorsport.com/panel/newpayment/account). Otherwise, you can choose to make this purchase through our e-commerce (https://magicmotorsport.shop/) or by contacting us at sales@magicmotorsport.com. The renewal adds a year to the current expiration date so you can place your order well before the expiration of your accFew readers

• How much do I have to pay to change my Master?

  We do not apply a fee to a Master exchange that only requires that your current Master send us permission to unlink your tool. However we do require that your Slave tool has an active subscription.Few readers

• Where can I ask for new ECU updates?

  If the ECU type you are inquiring about  is not supported by our tool at the moment, you can  open a “New Protocol Request”  ticket and attach pictures of the ECU label, connectors, and PCB and ask that we consider this in our upcoming development roadmap. Please make sure to include all relevant vehicle details such as the brand, exact model, engine capacity, HP, engine code and year. You can use the following link to open this request: https://mms.magicmotorsport.com/panel/tickets/new?rootFew readers

• How can I start working with Flex?

  To get started, your purchase must include: The FLK02.V02 FLEX hardware at the cost of €1090+VAT https://magicmotorsport.shop/en/shop/chiptuning/chiptuning-tools/flex-chiptuning-tool-programmer-for-ecus-and-tcus.html A SW package to be activated in the HW that you can choose according to the needs of your workshop. To better understand which SW package might suit you better, we suggest having a look at the vehicle list here: https://www.magicmotorsport.com/flex/vehicle-and-services-list/fFew readers

• Will Flex keep working without an active subscription?

  Flex will continue working with the last SW update available before the expiration of the tool but you will lose access to: Tech Support (active Mon to Fri from 8 a.m. to 10 p.m. and Sat from 9 a.m. to 1 p.m. CET) - https://mms.care/panel/chat 300 Green Coins granted to MASTER users - https://www.magicmotorsport.com/it/documentation/helpdesk-services-list/ New SW Update releases scheduled every two weeks - https://www.magicmotorsport.com/category/updates-sw/flex-updates/ The Lifetime LimFew readers

• Which vehicles are supported by Flex?

  Here all vehicles supported by Flex: https://www.magicmotorsport.com/en/flex-vehicles-and-services/Few readers

• What is the difference between Master and Slave?

  The Flex HW can be activated as a Master or a Slave tool.  The Flex Master software license offers many advantages. First of all, the Flex Master software license has been designed for the user to create its own professional network: activate your file decryptor software module and add up to 99 slave users, linked to your account. Plus, the Flex Master software version has no limitations of file formats: the user works with plaintext files and .bin formats that are both editable with any type oFew readers